Privacy Policy
Introduction
Your privacy is important to us, and we are committed to protecting your personal data.
This policy shows you how we use your personal data when you interact with us, when we welcome you as our guest and when you visit our website.
If you have any questions, please see how to contact us about privacy below.
How we collect your data?
We collect and receive data in different ways. Here is an explanation of how we do it.
When you are a guest at any of our hotels you may give us data in person when you:
- check-in and check-out
- give us your business card
- make use of our accommodation, facilities and services including out-sourced and 3rd party services
- attend our events
- interact with our staff and other guests
- log in to our wireless network
You may give us data when you interact with us remotely via this website, by post, phone or email, or through chat or social media when you:
- sign up to receive our newsletter or other direct marketing
- make enquiries or request information, or correspond with us
- book accommodation, hospitality services or spa treatments
- engage with us on social media
- register for Prestige Club
We may get some data automatically when you interact with us:
- by accessing this website and the address of a referring website, if any
- from technology partners who help us run our mailing list sign-ups
- by accessing wireless services at any of our facilities
- from providers of payment
- from analytics providers
- from feedback partners
The personal data we may collect from you
Some of the data collected, as explained above, may be personal data. Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). Below shows the type of personal data we collect that depends on how you interact with us.
- Identity Data – includes title, first name, middle name, last name, identification documents such as national ID or passport number, nationality, gender, date of birth, images, videos and audio via security cameras in public areas within our properties, username or similar identifier and an encrypted version of your login/password. If you interact with us through social media, this may include your social media user name.
- Identity Data – includes title, first name, middle name, last name, identification documents such as national ID or passport number, nationality, gender, date of birth, images, videos and audio via security cameras in public areas within our properties, username or similar identifier and an encrypted version of your login/password. If you interact with us through social media, this may include your social media user name.
- Identity Data – includes title, first name, middle name, last name, identification documents such as national ID or passport number, nationality, gender, date of birth, images, videos and audio via security cameras in public areas within our properties, username or similar identifier and an encrypted version of your login/password. If you interact with us through social media, this may include your social media user name.
- Identity Data – includes title, first name, middle name, last name, identification documents such as national ID or passport number, nationality, gender, date of birth, images, videos and audio via security cameras in public areas within our properties, username or similar identifier and an encrypted version of your login/password. If you interact with us through social media, this may include your social media user name.
- Identity Data – includes title, first name, middle name, last name, identification documents such as national ID or passport number, nationality, gender, date of birth, images, videos and audio via security cameras in public areas within our properties, username or similar identifier and an encrypted version of your login/password. If you interact with us through social media, this may include your social media user name.
- Identity Data – includes title, first name, middle name, last name, identification documents such as national ID or passport number, nationality, gender, date of birth, images, videos and audio via security cameras in public areas within our properties, username or similar identifier and an encrypted version of your login/password. If you interact with us through social media, this may include your social media user name.
- Identity Data – includes title, first name, middle name, last name, identification documents such as national ID or passport number, nationality, gender, date of birth, images, videos and audio via security cameras in public areas within our properties, username or similar identifier and an encrypted version of your login/password. If you interact with us through social media, this may include your social media user name.
