Terms and Conditions
1. General Terms
By accessing our website or using our services, you agree to comply with all our terms and conditions.
2. Booking Policy
All reservations must be made through official channels. Government-issued ID is required at check-in.
3. Cancellation and Refund Policy
- Full refund for cancellations 48+ hours before check-in.
- One-night charge for cancellations within 48 hours.
- No-shows will be charged for the entire stay.
4. Check-In / Check-Out
Check-in: 2:00 PM | Check-out: 11:00 AM. Late check-out may incur additional charges.
5. Guest Conduct
Guests must maintain decorum and adhere to property rules. Damages will be charged to the guest.
6. Facilities and Services
Access to amenities is subject to availability. Some services may require additional charges or booking.
7. Loyalty Program – NeuPass
Members earn 4% NeuCoins on bookings. Coins can be redeemed for rooms, spa, and dining.
8. Privacy Policy
We value your privacy. Please refer to our Privacy Policy for more information.
9. Limitation of Liability
We are not responsible for losses caused by natural calamities, strikes, or other force majeure events.
10. Governing Law
These terms are governed by the laws of India and the jurisdiction of [Your City/Court].
